At my store, we aim to make payment at checkout clear and convenient. This policy explains the payment methods we may accept, how transactions are authorized, and what happens when a payment or refund requires additional processing.
Currency
All prices displayed on our website are generally listed in U.S. dollars (USD).
Before completing your purchase, the checkout page will show the applicable order total, including any available shipping charges and required taxes.
Accepted Payment Cards
We may accept major credit and debit cards through the payment options available at checkout, including:
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Visa
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Mastercard
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American Express
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Discover
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JCB
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Diners Club
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Maestro
The payment methods available to a particular customer may vary depending on the checkout configuration and payment provider.
Completing a Payment
When you submit an order, the selected payment method is submitted for authorization.
An order can generally proceed to fulfillment after the required payment has been successfully authorized.
If authorization is unsuccessful, the order may not be processed until an acceptable payment method is provided.
Billing Information
Customers should enter accurate billing information when completing checkout.
If the information provided does not match the requirements of your card issuer or payment provider, the transaction may be declined or require additional verification.
Payment Processing
Payment transactions may be processed through third-party payment providers.
These providers are responsible for handling payment credentials through their own systems and may apply separate terms, security measures, and privacy practices.
For security purposes, please do not send complete card numbers, CVV/security codes, passwords, or other sensitive payment credentials to our customer service team.
Order Confirmation
After an order has been successfully submitted, an order confirmation may be sent to the email address entered during checkout.
If your payment appears to have been completed but you have not received an order confirmation, please contact us before placing another order so we can check the status of the original transaction.
Payment Declines
A payment may be declined by your bank, card issuer, or payment provider.
If this occurs, please verify your billing information and available funds or contact your financial institution for assistance. You may also try another payment method displayed at checkout.
my store does not determine whether a card or payment transaction is approved or declined.
Pending Charges
Depending on your bank or payment provider, a transaction may initially appear as pending.
A pending authorization or temporary hold does not necessarily indicate that a completed charge has been finalized. The timing for releasing or completing such amounts is determined by the applicable financial institution or payment provider.
Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us with your order number and relevant transaction details.
We will review the available records and assist in determining whether a duplicate payment occurred.
Refund Processing
When a refund is approved under our Refund Policy, the applicable amount is generally returned to the original payment method.
After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Please generally allow 5–10 business days after the refund has been processed for the credit to appear.
Incorrect Pricing
We make reasonable efforts to maintain accurate product and pricing information.
If an obvious pricing, listing, or system error affects an order, we may contact the customer to clarify the situation or cancel the affected order.
If payment has already been collected for an order that is cancelled due to such an error, the applicable amount will be refunded.
Transaction Security
We may review transactions using reasonable measures intended to identify unauthorized or potentially fraudulent activity.
When there are legitimate security concerns, we may delay, decline, or cancel an order as appropriate.
Payment Questions
If you have questions about a charge, payment failure, billing issue, or refund, please contact our support team:
my store
96 Pomona PI APT 1
Buffalo, NY 14210
United States
Phone: +1 716-997-6605
Email: support@modenvella.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.