If you have a question about a product, order, payment, shipping, return, or any other matter related to my store, our customer support team is available to assist.
Contact Details
You can reach our team by email or telephone:
Email: support@modenvella.shop
Phone: +1 716-997-6605
For an existing order, please include your order number and a short description of your request so we can identify the relevant order more efficiently.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
Support Topics
Our customer service team can assist with questions regarding:
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Product information
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Order status
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Shipping and delivery
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Payment and billing
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Returns and refunds
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Damaged or incorrect products
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General website inquiries
Business Address
my store
96 Pomona PI APT 1
Buffalo, NY 14210
United States
Please contact us before sending any merchandise to this address. Returns should only be sent according to the instructions provided by our customer support team.
Questions About an Order
If your message concerns a recent purchase, including the order number, product name, email address used at checkout, and relevant details about the issue can help us review your request more quickly.
General Assistance
For questions that are not related to a specific order, you are welcome to contact us by email or phone during our regular customer service hours.
We appreciate your interest in my store and will make reasonable efforts to assist with your inquiry.